So I finally got feedback from another vendor today. Interestingly enough, he dropped Napco a few years back as well, due to supply problems. Apparently, he told me, Napco decided to stop supplying my local area at the time; that they wanted to concentrate their sales efforts elsewhere. I did call Napco and found out that there is a local distributor here now (Triad), however I don't know how long they have been with the product. One thing is certain, it is no longer ADI. I don't know if that switch-over is what caused both companies to migrate away from them.
This other installer suggested Paradox; that is his CP of choice. Do any of you have experience with Paradox and/or feedback about it? A friend of mine has it, and my first gut instinct was that I didn't like it. I didn't like the look of the keypad, the way it functions, etc. However, I haven't really used it, and I know his installer screwed up the installation process a little. So I'm a little biased. I don't know much else about the units however. Are they a "worthy" consideration? Easy to maintain/administer? Or is that a DMP concept again- where only certain dealers are able to service/program/maintain them, etc?
In the meantime, I've also had a suggestion to look at the Elk M1. I took a quick look at the specs on it, and off the cuff, it looks extremely interesting. However, the cost also looks at least triple the price of a Napco/Ademco/etc unit. I've also never previously heard of Elk; is Elk a known/trusted name in the security industry, or are they more home-automation that has branched themselves into security? Is it difficult finding monitoring companies to support Elk (whether by dialup, cell or IP)? Or should a monitoring company be able to handle any make/model - just a question of programming the unit to dial the appropriate number?
Thanks so much for any information. I would never have expected this decision to be so challenging. :)
Eric