DMP Hoovers

Ok, this is number 4 or 5.

The manual says,

  1. Place a slotted screwdriver across the two J16 reset jumpers for two seconds.
  2. Remove screwdriver.
  3. Enter the code 6653 (PROG) at the keypad.
  4. Enter Access Code (if prompted to do so).
  5. The keypad displays: PROGRAMMER.

Ok..

I hit the J16 jumper, walk over to the keypad, and it no longer responds. After a while it comes up as system busy, then after a while longer it says system trouble. I do the voltage check as the tech support people suggest and get the 5 volts on both sets of leads that indicate the processor is locked up.

These panels are permanently locking up from trying to put them in program mode. And YES! They were functioning properly before attempting to put them program mode.

They hoover little green donkey appendages. All you DMP guys who claim they are wonderful are welcome to them. These are all just over 5 years old. Planned failure?

I don't put DMPs back in their place. I'm afraid to service a DMP panel at this point for fear that it will self destruct.

HEY DMP. Don't like what I have to say? Sue me. Everything I have had to say about DMP is the truth.

Reply to
Bob La Londe
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Thats a strange one, I haven't yet run into that although I rarely do DMP

Reply to
Mark Leuck

On the older DMP's you have to be at the addr 1 keypad.

Which panel are you working on?

You don't have a whole lot of time to get to the keypad after shorting the J16.

I've never seen System Busy come up except when you're trying to make it dial out manually to connect to SCS101 for remote programming session. This would happen if you are hitting 948 cmd. OR if it's trying to transmit something to cs.

You really should get training...it's free you know. They'll come to you. I'm getting my refresher training session next week.

You can ship them to me. I'll take them if they're in good shape, even if they're locked.

R.

Reply to
Crash Gordon

Even if they're locked huh? Gee and DMP said those boards would have to be replaced. Are you sure or is DMP just trying to sell boards.

Reply to
Bob La Londe

What does Ademco tell you when you want a panel unlocked? or dsc or radx or napco? and then what does Jim say?

There's always a way (almost always anyway).

| > Which panel are you working on? | >

| > You don't have a whole lot of time to get to the keypad after shorting the | > J16. | >

| > I've never seen System Busy come up except when you're trying to make it | > dial out manually to connect to SCS101 for remote programming session. | > This | > would happen if you are hitting 948 cmd. OR if it's trying to transmit | > something to cs. | >

| > You really should get training...it's free you know. They'll come to you. | > I'm getting my refresher training session next week. | >

| > You can ship them to me. I'll take them if they're in good shape, even if | > they're locked. | >

| | Even if they're locked huh? Gee and DMP said those boards would have to be | replaced. Are you sure or is DMP just trying to sell boards. | -- | Bob La Londe | | Win a Spinnerbait Tackle Kit | | Spinnerbait Tips & Tricks Contest | Through the Month of September 2005 | |

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Reply to
Crash Gordon

You really only have to short the J16 for a second, generally you'll hear a faint click...then run to the keypad and do the prog.

What kind of problem are you having with the panel anyway?

Reply to
Crash Gordon

Actually these boards aren't locked out. I have the dealer code from the original installer. They lock up and quit working. I never get the chance to enter the code. They just die. DMP has me measure the voltage across a couple of the leads and then they pronounce the processor locked up. Not locked out. They say the board must be replaced. I replace it with another brand. I am a servicing dealer so I can buy replacement boards, but the lack of cooperation or support I have received along with other behavior has caused me to eat the extra cash to put in something else a little better and more flexible when that happens. In fact tech support is the only part of the company where I have received decent support from them. They can't tell me why this happens though or what can be done to prevent it. The tech guys just go, "well sorry."

Reply to
Bob La Londe

You've got to be overlooking something or scrambling the program somehow...I've been using DMP for 10+ years and never had probs like your experiencing.

If you're on service or repair status you're not a full dealer yet...and you pay higher pricing.

What happens if you power down completely for 20 sec or so, then power up, then short J16 ?

| > There's always a way (almost always anyway). | >

| | | Actually these boards aren't locked out. I have the dealer code from the | original installer. They lock up and quit working. I never get the chance | to enter the code. They just die. DMP has me measure the voltage across a | couple of the leads and then they pronounce the processor locked up. Not | locked out. They say the board must be replaced. I replace it with another | brand. I am a servicing dealer so I can buy replacement boards, but the | lack of cooperation or support I have received along with other behavior has | caused me to eat the extra cash to put in something else a little better and | more flexible when that happens. In fact tech support is the only part of | the company where I have received decent support from them. They can't tell | me why this happens though or what can be done to prevent it. The tech guys | just go, "well sorry." | | -- | Bob La Londe | | Win a Spinnerbait Tackle Kit | | Spinnerbait Tips & Tricks Contest | Through the Month of September 2005 | |

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Reply to
Crash Gordon

Sure, it must be my fault. Somehow after carefully doing a proper static discharge and following the instructions in the manual exactly and doing exactly what DMP tech support says it must be my fault somehow.

Well, DMP doesn't know why or how (or they aren't saying), nor do they sound surprised when it happens.

And never will be until Dave Sharp (notice I name names) apologizes (probably not even then) for charging my credit card for stuff I never ordered among other things. You say that like its a bad thing by the way. LOL. Your tone seems to imply that somehow I want to be a full DMP dealer. Sorry, they beat that desire out of me a long time ago.

I may be paying higher prices, but not for an equal or slightly superior panel, and not to DMP. LOL. I said I can buy replacements. Not that I was going to. It costs me a couple extra bucks to change out the panel and keypads, but I do it to take care of the customer. I have a good relationship with the guys at Inovonics Wireless so their wireless is no big deal when I swap out to a different panel. I just buy a receiver and do a quick site survey to make sure everything is still good.

Same thing. System Busy then System Trouble and totally non-responsive.

I forget which two pairs of leads they have me check, but they know exactly what the problem is. They say measure the voltage on this pair, now that pair. If they are both 5 volts the processor is locked up and you will have to replace the board.

Its a recurring problem and they know about it. Maybe they have told you something that prevents it, but they aren't sharing with me.

I had maybe 50 DMP panels that I took over when I bought out Desert Alarm. five (5) have failed from this problem. After the first one I have taken extra care to find a good ground and touch it before touching the panel and do it exactly like it says in the manual and it still happens.

Sorry, I'm glad DMP works for you, but from a customer service, sales, and field service standpoint DMP has been poor, pushy and abrasive, and junk for me since day one.

As far as I'm concerned the XR-10 and XR-20 are junk. I don't know about any of their other panels and I'm not likely to get any first hand experience with their other panels anytime soon.

I don't know what DMP's problem is. I aproached them in good faith three times and came away feeling like a second class citizen each time. Now their panels are having problems and they don't seem to care to find out why. Somebody at DMP want to take the time to prove otherwise? I doubt it. I notice our former resident ASA member who work(s/ed) for DMP is being silent.

I am getting a small collection of spare keypads though. You want them? I have thrown several away, but I still have a few.

Reply to
Bob La Londe

Hey I'm not putting you down...I'm just trying to help. Like I've said I've got over a thousand of them out there and have not seen what your describing. I'm offering my help, not an argument.

Dunno nuttin abt what happened with you and David nor does it concern me.

Like I had said a while back there WAS a problem with the old 692 keypads (the LED ones) would lock up from voltage spikes/lightning strikes...but they were replacing them free. And it would not lock up the main processor, just the keypad..so removing power to the keypad would unclog the keypad anyway.

Another minor problem is you have to replace system batts, every three years almost to the day. On really old dmp if you ignored the low battery sigs and there was an power outage and it switched over to a dead battery it'd fry the transformer. This has been fixed too.

Call me next time you start to freek out, maybe I can help. Pay my gas and I'll come out.

"Bob La Londe" wrote in message news: snipped-for-privacy@adelphia.com... | | "Crash Gordon" wrote in message | news:o2X%e.608$ snipped-for-privacy@news.uswest.net... | > You've got to be overlooking something or scrambling the program | > somehow... | | Sure, it must be my fault. Somehow after carefully doing a proper static | discharge and following the instructions in the manual exactly and doing | exactly what DMP tech support says it must be my fault somehow. | | > I've been using DMP for 10+ years and never had probs like your | > experiencing. | | Well, DMP doesn't know why or how (or they aren't saying), nor do they sound | surprised when it happens. | | > If you're on service or repair status you're not a full dealer yet... | | And never will be until Dave Sharp (notice I name names) apologizes | (probably not even then) for charging my credit card for stuff I never | ordered among other things. You say that like its a bad thing by the way. | LOL. Your tone seems to imply that somehow I want to be a full DMP dealer. | Sorry, they beat that desire out of me a long time ago. | | > and you | > pay higher pricing. | | I may be paying higher prices, but not for an equal or slightly superior | panel, and not to DMP. LOL. I said I can buy replacements. Not that I was | going to. It costs me a couple extra bucks to change out the panel and | keypads, but I do it to take care of the customer. I have a good | relationship with the guys at Inovonics Wireless so their wireless is no big | deal when I swap out to a different panel. I just buy a receiver and do a | quick site survey to make sure everything is still good. | | >

| > What happens if you power down completely for 20 sec or so, then power up, | > then short J16 ? | >

| | Same thing. System Busy then System Trouble and totally non-responsive. | | I forget which two pairs of leads they have me check, but they know exactly | what the problem is. They say measure the voltage on this pair, now that | pair. If they are both 5 volts the processor is locked up and you will have | to replace the board. | | Its a recurring problem and they know about it. Maybe they have told you | something that prevents it, but they aren't sharing with me. | | I had maybe 50 DMP panels that I took over when I bought out Desert Alarm. | five (5) have failed from this problem. After the first one I have taken | extra care to find a good ground and touch it before touching the panel and | do it exactly like it says in the manual and it still happens. | | Sorry, I'm glad DMP works for you, but from a customer service, sales, and | field service standpoint DMP has been poor, pushy and abrasive, and junk for | me since day one. | | As far as I'm concerned the XR-10 and XR-20 are junk. I don't know about | any of their other panels and I'm not likely to get any first hand | experience with their other panels anytime soon. | | I don't know what DMP's problem is. I aproached them in good faith three | times and came away feeling like a second class citizen each time. Now | their panels are having problems and they don't seem to care to find out | why. Somebody at DMP want to take the time to prove otherwise? I doubt it. | I notice our former resident ASA member who work(s/ed) for DMP is being | silent. | | I am getting a small collection of spare keypads though. You want them? I | have thrown several away, but I still have a few. | | -- | Bob La Londe | | Win a Spinnerbait Tackle Kit | | Spinnerbait Tips & Tricks Contest | Through the Month of September 2005 | |

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Reply to
Crash Gordon

I know. I have done it on many panels.

According to DMP tech support the "processor is locked up and it will have to be replaced."

Reply to
Bob La Londe

Yeah, I know Crash. You are one of the guys here who always tries to help out.

Reply to
Bob La Londe

And now you see why DMP is and always will be a minor player in the industry

Reply to
Mark Leuck

Thanks. And the offer was serious, pay my gas and buy me lunch and I'lll come out there.

Reply to
Crash Gordon

These days just paying the gas might require a second mortgage.

Reply to
Robert L Bass

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