I suspected it a while back. Napco used to incorrectly label telephone tip and ring on their panels. I mentioned it here a couple times. A while back I noticed they had corrected that. Atleast on the 1632 which is my main panel.
Then last year I was bitching and whining about lack of response from my rep, when low and behold... he calls me.
Last week we were talking about laptops and serial ports and somebody mentioned that Napco has a USB interface now. I said I was going to have to call my rep and ask for one.
One of my fun fishing sites crashed last week due to a CIG script going berserk and I have spending all my spare time fixing that. I haven't had time to call my rep.
Didn't matter though. UPS dropped one off today while I was sitting here doing billing. NOW THAT'S SERVICE. They sent me something I have been THINKING ABOUT asking for.