Well, I'm done with them. I am planning to moive my office soon to a newer bigger building. I called AT&T to move my lines and spent a while on hold. Probably close to 30 minutes. I was actually surprised that I got through that quickly. In the past it was nit unusual to wade through their auto attendant for ages only to be told to check their website.
Anyway, they say I can't keep my phone numbers at the new location. I was not thrilled. The guy said there were some options, and I said, well I guiess you better tell me what those otpiosn are then. He did the typical tele-servie attitude thing, and after begging him to please tell me what the options are he said he was going to put me on hold to let me cool off. I gave up. F' Him~!!!
It took me less then a minute to get through to Qwest and less than 10 mintues to change my local service over to them and change my long distance over to Inter-Tel (Inter-Tel handles my toll free lines already).
I had used AT&T a few yeas ago for my CS toll free lines, but they lied to me, broke service contracts for rates and sub-minute billing and I switched to Inter-Tel at that time.
So AT&T has just lost the last little bit of money they would ever make from me.
Don't get me wrong. Qwest is not wonderful. I had local service with them for ten years before switching to AT&T to save a couple bucks a month. Still... Anyway, its back to them. Atleast I don't have to wait half an hour to talk to somebody who won't help me. I only have to wait 5 minutes with Qwest. LOL.
-- Bob La Londe The guy who makes the final decision on who we buy from.