Verizon DSL password

Anyone else have problems changing their password online (in the "My Account" section)? I've tried several times in the past three days and each time it hasn't worked. I had been having some billing issues and they had to move my account information to a new account so I had to use a temp ID/password. Now that my info is all set, my ID is back to normal but the password is a generic one issued to me by Verizon. I called tech support and they reset it again (generic, of course). I tried changing once more with them on the phone and it still didn't take. They told me there was nothing else they can do, not even change it to something of my liking. That's some BS if I ever heard because working in tech support myself, I changed people's passwords to whatever they wanted all the time. Now I'm stuck with this password I can't remember if I don't write it down, which sucks if I want to access mail via the web from somewhere else. Just seems like a screwed up situation not being to change my own password.