Verizon is a cheap company - not only they saved money by replacing all American workers by cheaper foreign labor, they are saving money by not teaching tech support what is the internet service. It is few days I cannot connect to NNTP server news.verizon.net using Agent - I called tech support and was told that he don't know what is NNTP server or newsgroup server. He told they don't teach them about NNTP servers - he had no idea if it is up or down. IT SUCKS!!!