how about when he was bragging about how he used to stuff alarm panels full of paper before turning them over to his unwitting 'customer'. An d this made him a better installer than other installers who didn't do that. Then defended it saying it was a good idea even after tourman had a panel almost catch on fire. good thing tourman didn't stuff his panels full of papers or he might have burned down a customers premise. whatta drag that would have been. ;)