I wonder if anyone can help me on this.. I currently have an ACD queue that is called either externally through a meridian mail 12 menu system or called directly from an internal extension to the queue of 4 agents. In the near future this helpdesk function is relocating to our Manchester office from Bristol and so I will shortly need to have the calls forwarded to an external number (until such time that publicity material etc can educate callers to a new number entirely). The requirement being little to no change visible to the caller. I would assume the easiest way to achieve this would be to NCFW the queue to an external number. I've been testing this on a dummy ACD and can do it to an internal number ok, but I'm struggling to find what the syntax would be for an external number. The obvious 9xxx doesn't work. any help or better suggestions much appreciated. I'm on release 25 software.
thanks.
Andy