Regular Drop Connection Problem

My bad, I should have said that the technicians cannot replicate my problem back at their office.

I meant I tried it with the two I have an access to. One of this, I'm using. Another one belongs to my brother. Either of these work fine on the other DSL provider.

Later...

No, I think he means that when it happens to you, the technicians should be able to check their logs and see what caused the disconnection. I would definitely check your DSL modem immediately and see if it lost sync or similar. My DSL modem can also give me information about when and why connections were lost, maybe yours can too.

It could be the wiring. Perhaps this DSL provider is using a higher speed that is more sensitive to line conditions. If you don't already have a high-quality splitter as close to the place where the phone line enters your house as possible, with no interior wiring on the DSL part of the line, I would change to that wiring. Use category 5 or other high-quality wire from the demarc to the splitter and from the splitter to the DSL modem (or its jack). Even if it doesn't solve your problem immediately, it's still what you want if you care about quality.

DS

"Kirati" wrote

Then they should be able to tell what initiated the disconnect.

TWO modems ????????

The technicians definitely have log access, I'm told as much that the my disconnection was observed from the hub end through the log. The tech, however, was at wit-end as to why the line was dropped. Apparently, the log they've got wasn't specific about from where the problem originates.

*sigh* Strangely enough my Linksys WAG54G was less specific on system events than access events. All I'm getting is warm start/cold start stuff, none of those connection and disconnection event. On the DLink DSL500T things are more specific. But not by much, from my end all I see is a message stating that connection is terminated and reconnection starts.

Wiring is obviously suspect as the current set up makes use of basic

4-wire phone line. Still, over a 512K line, I don't see how this could be a major concern. Besides, the other line, with feed from another DSL provider, runs on the same sort of copper, without the connection problem. Finally, the regularity of drop connection makes it unlikely to be caused by some sort of noises. I realize that the interval isn't exactly 15 minutes, but it's darned close. Can't see how a noise-related problem could cause disconnection that runs that regular. Thanks for the help all the same though.

Later...

"Kirati" wrote

Here's a long shot: Your DSL wiring has a "split" pair somewhere inside the house OR it has a staple through the insulation OR it has a slight ground from a bare wire touching something metallic OR there is a spider's nest inside a jack............ AND Something electrical in (or very nearby) your building runs about every 15 minutes; refrig, sump pump, dehumidifier, fish tank heater, etc. The EMI generated when the electrical appliance runs gets into your bad wiring but not the other circuit which has "good" wiring (or a branch of your inside wire runs close to the offending appliance.)

Then again, a similar situation could exist on your pair between the house and the CO.

Good luck!

Hmmm... worth a shot I guess. I have another line into my house. Will try to have the DSL switch the line and see if things improve. Thanks for you help.

Later...