As of 1/11/2006, vonage has grown so large in their customer base that they no longer have the means to support thier existing customers. I have just waited on the phone 35 minutes and 19 seconds to eventually get cut off. This is a joke!. I am switching to LINGO as they are said to have excellent customer service. If you don't believe me and have a little time on your hands, go ahead and call thier support line that is listed on their website and follow the prompts (all 500 of them) that lead to customers needing help with a technical issue. You will be on hold at least 45 minutes before getting to someone. And when you get someone, it's usually another dept that you will be transfered to and they can't fix your problem. They open a "ticket' and tell you it will be fixed in 72 hours. then it doesn't get fixed and you are in an endless loop with these bastards.
17 years ago