Consumer Tech Radar By Bill Snyder
Verizon Wireless plans to shutter call centers in five U.S. states and reduce staff in 1,700 of its retail stores, a move that will surely affect the company's already poor customer service.
Verizon Wireless isn't exactly known for great customer service - just ask the thousands of customers who say the company recently overbilled them. Now Verizon's customer support will very likely get worse. The company plans to close call centers in five states, a move that will affect 3,200 jobs, or about 2 percent of Verizon's workforce.
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