Had a call a few weeks ago. Another company was trying to monitor a panel I installed five years ago. A P9600. They claimed it could not be monitored without my coming out to unlock the panel. Anybody see any glaring problems right off the bat with that? Yeah, me too. No I didn't remove it. I leave those in place, especially on unmonitored panels.
Of course the tech disconnected the phone line while he was waiting to waste my time. But it shouldn't be needed anyway for me.
After pulling their original client file I sent a letter to the client explaining that for any installer familiar with Napco panels from a competent legitimate company they should have everything they need to program and monitor the system without any help or further information from me. I got a call today basically calling me a liar. I went out to the site, and yep its still there and it works to put it in program mode just like I said.
The customer still said I was full of shit, and the only reason I was able to put it in program was because I installed it.
Of course that same customer tried to get out of paying for a battery a couple months ago by saying I had replaced the battery a few months earlier. I tried to pass over that then by saying I would check the my records and see if they had been charged for one in the last year. If they hadn't I would send them a bill. They got insistently belligerent at that point.
Some people just aren't intelligent enough to own an alarm panel.
I hope they are happy with their new under qualified and/or incompetent alarm company. I sure don't want them calling me back.