I ordered a replceent keypad(6150RF) for an ademco panel alst week and didn't get it till friday. well i go Monday to install it and LOW AND BEHOLD the damn thing was DRT(dead right there). When powered up the backlights would come on, but no beeps, no screen and key presses wouldn't register. So now i have to send the thing back and make another trip to the customers.
Another thing, has any one else noticed how cheap the ademco keypads are starting to look? The pc board on the 6150rf was flimsy. I took it off to check the back of the membrane and pc lands and i was afraid to put too much pressure on the board.
I believe the keypad comes addressed as 31 by default. If you have more than one keypad installed, check and see what the other one is programmed as by pressing and holding the 1 + 3 keys for a few seconds. If the keypad displays 16, change yours to 17. If it displays 17, change the new one to 16. Either way, 31, 00, 16, 17, 18 will work depending on your panel. Worse case, just hook the old one back up and see what it is addressed as.
Of course it only happens when you don't have another one. We used to carry a couple of each type of keypad - rotate them out on installs so we didn't end up with a ten year old keypad bouncing around the back of the truck. Had a service call on a Saturday night way the out in the middle nowhere - bad keypad (fix word). Only had one left on the truck (couldn't have been more than a month old) and damned if it wasn't bad.
Shit like that always throws me for a few minutes, certain that I've either misdiagnosed the problem or screwed up the wiring. The kicker was that there was a splice hidden somewhere around the house as the wire at the keypad was different than the wire the panel. 22/4 at the panel, Cat-5e at the keypad. So I wasted some time making sure I had the right colors.
I did have some other keypads so that customer now has an alpha keypad and, since it was a fairly small system, 5 doors 3 motions & a low temp along with one zone of fire it didn't take much time to program everything in.
The guy and his girlfriend were thrilled with it, my boss - not so much. As far as I know the regional manager is still trying to figure out how to get away with billing the customer for a service tech to go back out and replace the alpha keypad with what the customer paid for. I got the impression that he was more pissed that I programmed the alpha than the actual keypad since they were given that option and "chose not to pay for that feature".
Heaven forbid a customer who probably only thinks about his alarm company when he writes the checks has a positive impression of the only service call he had during the 8-9 yrs he'd been a customer.