Hi,
I really don't have an answer to your specific question but I do have a comment that may have some merit.
Comment Only: The circumstance you describe is a very good reason NOT to have an integrated system. Not to say that integration can't work or should not be done, but, when it is done and problems like this arise you can then think of reasons why it should not have been integrated into another system. Take the security panel with the phone number out of the loop and you have a free standing access control system that does not care or even know a phone line exist. End of Comment: Rant Off.
Now that I got that out of my system, please be it known that I have integrated and non- integrated systems in and working. Some work well and others..................................
Too bad Ademco Tech Support could not have given a better answer or solution to the issue. Maybe someone else here can give a better solution without commenting on my comment.
Good Luck,
Les
When the system has a trouble on it (phone line in this case), the VistaKey goes into lockdown & locks the lobby door strikes. This happens during the day & the only way to clear it is to modify the time to just before opening, let the door schedule run to unlock & then reset the time to normal.
According to Ademco tech support, this is normal behavior & no way around it. Does anyone know how to stop the lockdown when a trouble occurs on the system? There is no reason to lockdown the doors when the phone line voltage drops out.
Thanks