We have an MCR key on two dozen phones for an internal call center. People inside the company can call this team that shares the MCR key and all their phones ring at once. I offered to set them up on Contact Center but they declined.
Anyways, the other day one of our internal people called this number (6600). No one answered so he just let it ring. Eventually he claims that the call was bounced into an actual Contact Center queue with CDN3565. One of the people working in this queue accepted the call and got him on the line.
The problem is that the group that manages CDN 3565 doesn't want calls from 6600 coming into their queue. This is understandable. However, I don't know where a setting would be that sends calls from 6600 into3565. Frankly, I didn't think this was possible.
Anyone have any idea what might have happened, or how I could find out? I would chalk this one up to user error (the original caller probably got the departments screwed up and dialed 3565) but I want to be as sure as possible before I throw it back in their laps.
Thanks in advance, Mike