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ACD queue reset with outbound calls

I know this may be an obscure question, but I'm hoping someone has an answer. We are implementing a Cisco-centric enterprise call center with CVP and issuing only one line on all phones. What we have found is when an agent is logged into an ACD queue and they make an outbound call, because their main line is also their ACD line, it resets their ACD queue time. Does anyone know a way around this for a certain group of users other than adding another line to their phones?

Any help would be appreciated.

Thank you.

Reply to
gp
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It is generally a best practice that the ACD line is NOT their main (or only) number configured on the phone. This is one of the bad things that happens when you do that. Remember, you don't have to give them a valid phone number, (if your aim is to prevent DID), any number that is part of your numbering plan will work.

Reply to
Thrill5

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