ZoneAlarm problem

Apr 08, 2007 5 Replies

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rick 19 years ago

Folks,

Today I got a notice of a new version of ZoneAlarm - the free one. I tried to download it, but that didn't work. I thought I could uninstall it, then reinstall it (I had been given the option before). I tried to uninstall, and got a message"True Vector Internet Monitor was not uninstalled. The uninstall was not able to stop the True Vector engine. Uninstall ZA and make sure all other True Vecor based programs have been closed."

Now I get a "vs.mon.exe" error message that it failed because zpeng24.dll not found. And that reinstalling the app may fix the problem.

Tried to install ZA new, and it won't let me. At this point, I don't know if I have a firewall that works (although Windows Security says ZA is working).

And somewhere along the line, the bottom 20% of my screen has been turned into unusable blank space. I don't know why. I do know I've tried System Restore several times, and that isn't helping. And I can't get rid of the warning box for *vsmon.exe - unable to locate component*

I'm so frustrated, I'd be willing to dump Zone Alarm in its entirety and try Comodo, or even the Windows firewall that came with the system. BTW, my computer is a year old Dell Dimension E510 running Windows XP SP-2.

If anyone could help, I'd be grateful.

Thanks,

Rick

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Bullseye 19 years ago

I would suggest going to ZoneLabs website and get specific information for manually uninstalling the leftover ZA components. I've gone through this nightmare once before with an earlier version, as have many others. You should be able to get proper help at their site. Just go the following site and click on "Customer Support."

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B. Nice 19 years ago

A ZA forum would be the proper place to ask about such problems.

Good idea.

Oh, please don't replace one mistake with another.

Better idea. It's the least bad solution.

Learn a little about networking and how to monitior what is going on in your machine in general. Take responsibiity of what apps you install and which programs you run - you don't need a PFW toy.

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Lars-Erik Ãsterud 19 years ago

But you loose the main part, the program monitor? With a hardware firewall - is the Windows one needed?

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Ansgar -59cobalt- Wiechers 19 years ago

You mean the part that doesn't work reliably in the first place? Yes.

Depends a bit on your network topology, but usually not.

59cobalt

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Lars-Erik Ãsterud 19 years ago

NAT router with firewall and two computers on the inside.

Routers IP is genarated from the ISP (not tracable to a spesific computer) and the two computers on the inside gets their IP from the ruoter.

"Shields up" shows that the router FW is 100% OK.

But of course you loose the program access monitoring.

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