I tried to update to ZA 6.1.737 (free version) and had some problems with not being able to access my email in Outlook Express. So...I uninstalled it and messed something up. Now when I try to reinstall this new version I get:
"set-up is unable to shut down the True Vector service. Install cannot continue without shutting down the TrueVector service. Please use the service manager to shut down the TrueVector service and then restart the installer program."
Argh! I'm not a computer whiz here like many of you folks and could really use some help. When I do a search for ZA I find a remnant in the Windows/system32/ folder...things like: camupd.dll, cerbprovider.pvx, ssleay32.dll, vsavpro.dll, vsdb.dll vsmon, vrsuledb.dll and ZLCommDB.
Do I need to completely eradicate these files before I can do a clean install of the newest version?? If so, how do I do that?? I get a little nervous when it looks like I might have to go into safe mode. Oh how I wish I would have just left the old version alone. Anyone??