Solution ID: Netscreen Knowledge Base #318
Resolution: Resetting box via hardware reset
Here is the problem or goal:
-- Cannot Manage the NetScreen
-- Cannot login to the NetScreen
-- User has lost/forgotten password
-- Failed to Login to device
-- Reset device back to factory defaults
-- Perform a hardware reset
"Asset Recovery" Feature: System IP is 192.168.1.1 after device is reset to factory defaults. For ScreenOS 4.0.0, VLAN1 IP is set to 192.168.1.1.
WARNING! This will clear the complete configuration of the NetScreen device.
Use a pin, and push the button within the reset hole and hold it down for at least four to six seconds. The status LED will start to blink amber once per second. Continue to hold the button down, and wait for the status LED to turn blinking green before releasing the button.
Wait one-half to two seconds before pressing down on the button again, and then hold it down for at least four to six seconds. Wait for the status LED to turn red, then eventually will turn to blinking green. At this point, you can release the pin from the reset hole.
Note: This procedure is applicable only to the NetScreen-5XP, NetScreen-25, NetScreen-50, NetScreen-500, and NetScreen-5200.