Uninstalling and reinstalling Norton products seems to be a dangerous activity. I once did that with Norton AV several times and it finally stopped working right. The updates it downloaded were dated a year old and it refused to update the virus defs properly, even though I had 3 or
4 months remaining on my subscription. So I removed it and went to another product. I had a similar experience with Norton Personal Firewall 2003 a year or so ago. Uninstalled it and reinstalled, and it broke something. Plus it wouldn't start up normally either. Don't know what happens when you remove and reinstall Norton stuff, but it's not good sometimes.. Good luck..