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How to setup Attendant Console for two (2) receptionists / operators

have Attendant Console setup for the main receptionist successfully. She has 6 separate lines (1001 - 1006) on the same partition using a

7960 phone.

The backup receptionishts has a 7960 with lines (1007 - 1012. But she doesnt have attendant console yet.

When I tried setting up Attendant Console on the Second Receptionist, I created a separate loging for her and created a user called AC2 on the Global Directory.

I am able to open the Attendant Console but the lines are grayed out.

--- After reading it seems that it only uses the AC user in the Global Directory, is this true?

MY QUESTION: How can I successfully setup Attendant Console for 2 (two) receptionists/Operators ? What strategies can you give me?

I have tried everything and they are waiting on me!!!

Reply to
ocarmona777
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A couple of questions to understand this better...

Are they both sharing the same Pilot number or each one has a different Pilot?

Is the first receptionist using her own login or the ac login?

Reply to
rhodium78

Never mind, I got it working... I had to associate BOTH devices from the receptionist in the One and only "AC" user profile.

snipped-for-privacy@gmail.com wrote:

Reply to
ocarmona777

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