Does anyone have advice on how best to use the Call manager attendant console in the following scenario. Big campus with CCM server, h323 gateway to pstn on a pri. A remote node with IP phones registering at the central site call manager. The customer wants to run the remote site without an attendant and make use of the attendant at the central site. The remote node has it's own h323 gateway with pri to pstn. The remote node connects to the central node with a dedicated leased line - assume enough bandwidth. Both the central and remote site will use own gateway for in and outgoing pstn calls.
What is the best way to do this. Does one create an extension for the main number of the remote site on CCM and then forward all calls coming from the PSTN to this number to the attendant at the main site. Or is it better to create a VoIP dial peer on the gateway to route calls coming from the pstn to the remote site to the central site CCM. Or ??
- Issues i can think of is how would the attendant know the incoming calls are for the remote node and answer accordingly especially when the two nodes are treated as seperate companies
Or is it simple - Does CCM attendant support functionality to handle calls for two companies on a single attendant phone /software application.
any advice appreciated