Hello,
I upgraded to DSL elite with SBC. When I was placing my order, I told the rep that I wanted the 2Wire gateway. Later I realized that I don't need another gateway since I already have a DLink router. So I called them back to request a DSL modem, they sent me SpeedStream 4100. While I was waiting for the SS4100 to arrive, I went ahead with the setup using 2Wire on the day they told me that my DSL has been upgraded.
2Wire works like a charm. But when I received the SS modem and plug it in, I can't even get the DSL green light. After a few painful technical support phone calls, I finally got a nice rep who actually understand what my problem is. He thinks that it might be faulty equipment. So, SBC sent me a replacement modem. Plug it in, still doesn't work.The DSL light on the modem keeps blinking red... I tried to configure my username and password using the web interface (192.168.0.1), it couldn't connect because there is no DSL signal. This is just a connection from the wall to the modem, then to computer. I haven't used the router yet. I didn't use the DSL line filter since the wall jack has two plug (voice and DSL). I believe a filter is not requred?
I just don't know what could be wrong. The same data line works on the
2Wire but not on the modem. Unless the modem has some pre-factory setting that need to be changed?Please help!!!
Joyce