We've had DSL home service for over a year. Provider is SBC. We have the 2Wire Home portal. My only complaint is that when we get an incoming call, the signal gets interrupted for about 2 mins. One of the lights on the 2Wire Device changes from green to blinking yellow.
After about 2 mins, the connection works again. Until the phone call is terminated (phone is hung up). Then the DSL signal get's interrupted again, and we have to sit there paitiently and wait for about 2 mins!!!
I called a SBC tech last week. Was told to check the wires on the shield thing, that plugs into the wall, and make sure that the wires are connected to the proper holes. Everything was correct.
Then the tech said that the Shield Thing might be bad. I had another "Shield thing" that I never used, so I installed the new one. It appeared to fix the problem - once! Now the problem occurs just as it always had.
Also, the same problem occurs if somone in the home picks up the phone to make an outgoing call....
What do I need to do? Any suggestions? Thanks!!