We have two Sipura SPA-2000's. Our pbx's are Merlin Legends. Merlin1 and Merlin2 are in different locations. these locations are connected by a WAN of relatively high bandwidth and low latency.
We would like to connect SPA1 to an analog port on the Merlin1 and SPA2 to an analog port on the Merlin2.
What we would like to happen is that when the extension for the analog line the SPA1 is connected to is dialed from another extension that the SPA1 dials to the SPA2 and the Merlin2 now answers to a dialtone or an intercom tone allowing us to then dial an extension local to the Merlin2.
Has anyone done this?
When I configure them just to auto dial the other with two analog phones on the SPAs they work flawlessly, but we need them to work with the Merlins. when we connect the SPAs to the Merlins the SPAs interpret the analog port as being an "off hook" telephone set and the the dial plan calles the other SPA. This results in a busy if we try to test with one SPA on the Merlin and one on a phone set.
The documentation is complete but cryptic. And the scenarios included do not include what I am trying to do even though that's one of the scenarios the Sipura rep said would come with the SPA. Frustrating? Oh yeah!
One time I got to talk to a Sipura person and she said that this was precisely what the SPA-2000 is designed for and even recommended that particular hardware. Shae said that if I had any trouble setting it up they would be glad to help. So now I have bought the SPAs but can not not find any help or support. I send emails and leave voice mails to Sipura and Atacomm (where I bought them). Atacomm say "we don't help you, Sipura is responsible for tech support and config questions." Sipura doesn't seem to have any live bodies there now that I have bought their product (no one is answering their phones) and their web site says, in effect, "don't call us; call the guy you bought it from"
I'm hoping someone out there has done what I am trying to do. and can offer guidance/advice.