We have a Panasonic KX-TA624 Hybrid Phone System with TVS50 Voice Mail Module and a number of 7735 and 7730 phones.
Our Phone system Works fine EXCEPT one extension. (#107) If the person at this extension answers the phone and attempts to transfer the caller to another extension, and nobody picks up at that other extension, it never drops into the transferees' voicemail. If the person waiting for someone to answer on the other end hangs up, the phone continues to ring in the office to which the call was transferred in the first place unless killed by extension 107.
Also, if extension 107 tries to transfer a call directly to another extensions' voicemail, the menu comes up as if the owner of the mailbox is dialing in. (it says "you have zero new messages........")
The transfer feature only works correctly if the receiving extension is there to actually answer the phone. Otherwise, the phone either rings forever, or goes into the wrong menu as stated above.
We have already replaced this phone one time with a brand new phone.
Thank you for your assistance.