I bought couple weeks ago older Lucent Partner phone system release6.0. I was trying to set up it. Finally I did it but still I have little problems.
It is set up: All phones ring first 3times, if nobody is answering, the attendant starts, and you are transfer to extension???or receptionist(ext 10)
My problem is that while attendant is "talking" if you press extension, you received something like "the invalid entry". And it is for all extensions instead 10. But if I set up "menu definition" let number 1 "transfer" me to extensions xx, it works and I am transferred.
While attendant is "talking" and I don't press extension, I am transferred to extension 10(I set up this). Can I do something like "please wait , all our representatives are busy, you will be assist as soon as possible"? I mean that call will be not transfer to voice mail, but "text" will be repeated while anybody answer call?
I am starting to be crazy about this system so please If you know what I should do, please sent me email directly to email@example.com
I am sorry for my English, hopefully you will understand, and you will be able to help me.
Thank you very much