Hey all, hope this is the right forum. I have a CCM 4.x and Unity 4.x setup working great. The intergration is working, voicemail works and everything. I've configured one of my DID numbers to a translation pattern that hits a CTI route point. The CTI route point is set to forward all to voicemail.
In Unity I have a call handler setup using that extension in the CTI route point. So when someone calls the phone number they get the opening greeting. the greeting allows the person to dial the extension of the person they need to reach or browse a directory. When the ext is entered, the operations voice says, please hold while i transfer your call...you hear about 5 seconds of on hold music, then the call drops. What else needs to be setup to have Unity transfer a call to an extension. The subscriber is setup and the option to dial the ext directly is enabled.
Thanks