I'm looking for a telephone solution for a small psychologist's office.
Specifically, I'm looking for a solution which works in the following
- 2 offices
- 3 (analog) phone lines: one common, and one private line per office
- The private lines are shared with fax machines (the fax machines
listen for tones as an answering system picks up; this is tested and
The sticking issue with all the solutions that I've come up with so far
has been with voicemail. In particular, both offices need to be able to
listen to messages on the common lines, but must to be able to *not*
listen to messages that came in on the private lines (due to patient
confidentiality issues.) I'm not looking for hard security, but enough
separation that one won't end up listening in by mistake.
Additionally, concealed space is at a premium (there certainly is no
wiring closet), so it is desirable that as little equipment as possible
[Default] "H. Peter Anvin" said on that big
You might have a look at the TMC EV4500 phone system. It sounds
like it would meet and exceed your criteria. You can download
the manual from the website BEFORE any purchase to make sure it
is the right system for you.
This system seems to have the same flaw that *all* key systems I have
looked at does, which is that it maintains the assumption that one
extension == one mailbox. The end result is that the general voicemail
ends up getting mixed with one of the members' voicemail, and that is
Adding a dummy phone somewhere for the general delivery is of course
doable, but it means that the members can't see on their respective
phones when there is general delivery voicemail and will probably miss it.
[Default] email@example.com said on that big USENET thingie:
>[Default] "H. Peter Anvin" said on that big
>>I'm looking for a telephone solution for a small psychologist's office.
>> Specifically, I'm looking for a solution which works in the following >>setting:
>You might have a look at the TMC EV4500 phone system. It sounds
>like it would meet and exceed your criteria. You can download
>the manual from the website BEFORE any purchase to make sure it
>is the right system for you.
That's a feature right on up through bigger switches like the Avaya
Prologix. However that switch does have the ability to have fictional
extensions so you could setup one as a general voice mail box. Another
feature is that extensions can light the message lamp on any other
extension. So for example, lets say you have x2340 as your voice mail
general box. It lights a message waiting light on the attendant console
The problem is that the Prologix is a pretty pricey piece of gear.