Today, I received a call from Bill Horne on my new Hamshack Hotline (HH) number.
It was the first incoming call I have received on that service. The audio quality was excellent.
Some of you know that I have been sorting out VOIP issues on my home network.
At long last, I believe I have solved them. But I am not sure exactly which action(s) I took that corrected the issue.
I upgraded my 3.0 cablemodem to a 3.1. I replaced my ATA with two Grandstream GXP2135 phones (VOIP Supply had a great price on them). I even had Cisco TAC fine tune my business class router for VOIP.
Even after I did all of that, the issue persisted. I disconnected my ATA from my home network. Then I did a factory reset on my GXP2135s and programmed them up again.
FYI, I had previously done a factory reset on the ATA. It cleared the audio quality issues. But there were still delays between when the called party answered and when they could hear me. On outgoing calls, the called party experienced the same issue. That was the remaining issue.
Now, everything seems good. But, I am not sure which item(s) were the actual cure.
I have Callcentric on account one of each of my GXP2135s. I have Hamshack Hotline on both phones of account four. I even set each service so I had a different ring for each of the two services.
So when Bill called today, I realized immediately that it was my first incoming HH call by the distinctive ring. I answered and we had a good, long conversation.
He asked me to write a blurb about how I arrived at my VOIP quality resolution. So, here it is.
Thanks to Bill for telling me about Hamshack Hotline
And even voicemail is included.
Fred