On Jan 20, 9:42=EF=BF=BDpm, "Robert L Bass" wrote:=
You don't have a f****ng clue whether they're a good or a bad company. You've just got to say something bad about anyone who objects to your obnoxious conduct in this Newsgroup. And it just so happens that someone who doesn't like what you do to people here, happens to work for Monitronics.
On Jan 21, 4:21=EF=BF=BDpm, "Robert L Bass" wrote:=
Reliability Report for Bass Burglar Alarms The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report. Name: Bass Burglar Alarms Phone: (941) 866-Fax: (941) 894-0448 Address: 4883 Fallcrest Cir Sarasota, FL 34233-2265 Website:
Additional DBA Names
Bass Home Electronics
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business. of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark. with the BBB due to unanswered complaints. The company has resolved BBB Definition:
resolved - The company resolved the complaint issues. some complaints presented by the BBB, however, the BBB did not receive a response to other complaints BBB Definition:
other complaints - This refers to complaints from individuals or businesses that do not fall under a specific category. =2E
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 30 complaints about this company in the last 36 months, our standard reporting period.Of the total of 30 complaints closed in 36 months, 7 were closed in the last year.
Billing or Collection Issues BBB Definition:
Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.Delivery Issues BBB Definition:
Delivery Issues - Claims alleging delayed delivery of ordered merchandise.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
9 - Company resolved BBB Definition:resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. No Response BBB Definition:
No Response - The company failed to respond to the complaint.
6 - Company failed to respond to the BBB to resolve or address the complaint issues.Customer Service Issues BBB Definition:
Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service. BBB Definition:
Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
1 - Company failed to respond to the BBB to resolve or address the complaint issues.Product Issues BBB Definition:
Product Issues - Claim alleging a product does not meet the expectations of the complainant, including defective merchandise.
No Response BBB Definition:
No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.Refund or Exchange Issues BBB Definition:
Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.
Resolved BBB Definition:
Resolved - The company resolved the complaint issues.
6 - Company resolved BBB Definition:resolved - The company resolved the complaint issues. the complaint issues. The consumer acknowledged acceptance to the BBB. 1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB. Administratively Closed BBB Definition:
Administratively Closed - The BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution
1 - BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied. No Response BBB Definition:No Response - The company failed to respond to the complaint.
2 - Company failed to respond to the BBB to resolve or address the complaint issues.Additional DBAs, Addresses and Telephone Numbers
Additional Addresses
2291 Pine View Cir Sarasota, FL 34231-6929Additional Phone Numbers Tel: (941) 925-9 Tel: (877) 722-800 Tel: (941) 921-317 Tel: (941) 925-50
Additional Fax Numbers Fax: (941)
Additional Web Addresses
Industry Tips
Safe & Sound: Securing Your Home Home Fire Protection
Report as of January 21, 2008 Copyright=EF=BF=BD 2008 BBB=EF=BF=BD, Inc.
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