Added a PC-5100 to a PC-5010.
Every time I try to add the module either by Auto Detection or Manually in the Downloading software, it will not add to the system.
Tried calling tech support on Friday the 29th for help and no one was able to help.
"You will have to speak to a manager about this." was the answer I got. As all sr. techs were gone for the day. Left a message with my office and cell number.
As of today, 05 July, no calls back. I called in this morning and was told that the manager of Tech support was in a meeting along with all of the sr. techs.
Even tried Harry Schultz, but all he would do was keep referring me back to Russell in tech support.
Has anyone else had the same problem with the DSC downloading software?
Does anyone know what the problem is?