Ill try to keep this short and sweet. I have Charter as my cable ISP. I have a Motorola SB5120 cable modem. I have had this setup for almost2 years without any problems at all. Recently (about a month ago) I began losing my internet connection during heavy downloading and then about 5 minutes after that it would come right back (don't need to restart the modem or anything just pops back on). I download from newsgroups so this was when i first noticed this. After about 5 minutes of heavy downloading my connection would completely disappear, downloads would stop and i could not get anywhere on the internet. The strange thing was all the lights on my modem were still lit up. I figured this must be a problem with my router so i replaced that. Same thing happened. I figured well maybe my network card was bad, still same thing. At this point i tried everything. I setup a new account with a different Usenet server same thing, tried downloading directly from a website with large files, same thing. Tried a laptop on my network same problem so now im completely confused and ready to give up and just live with it. I decide what the hell i guess i could talk to Charter's tech support. I was transfered to someone who i could tell immediately could not speak English to well (not trying to knock the guy Ive come to expect that now, and he works a lot harder than i do to earn a living so i respect that). I tried explaining my situation to him and didn't get very far so he transfered me to on of the head techs. We talked for about 20 minutes while i my connection crashed and came back up and he could see i was losing my connection but had no answers. He said he opened a trouble ticket and that they would be working on it and have it back up. Well that was 2 weeks ago and I haven't heard anything. I have looked all over to find some similar issues and cant find anything. I am hoping one of you out there will be my savior. If you have any suggestions on what i can do to fix this i would realllly appreciate it. Thanks in advance.