I want to disconnect the Apex system I have as much as possible, so a signal is not sent to Apex, but not ruin any of the components. I have a Honeywell/Monitronics panel, the owners manual says Vista-15PMT. I know I have to pull the main plug, but where do I look for battery back-up, and it also has a GSM back-up on it.
My contract with these bozos ended in May, I faxed them my request to end service in June. They said they need 30 day notice which brought me into mid-July, but received and will honor my faxed request then. However I got billed in August and September. I sent my credit card company a request to dispute this further billing, along with copies of my fax and original contract. My credit card company charged back the billed amounts to Apex in the meantime while they check it out, however Apex keeps re-billing along with late charges, so I add new disputes.
I have not used the control panel since mid-July, honoring my side as much as possible to not use their services. However I know stuff like fire monitoring may be still active, as I can't arm/disarm that like I can STAY and AWAY which I have no longer been using. Thanks,