how to manually d/c Apex system?

If you have not canceled as per the instruction of your contract with apex what you are asking may be in violation of your contract. I would not want to interfere in a legal contract by telling you how to disconnect your panel. could be constued a tortuous [sp?] interference in a legal contract. some of those alarm companies can get snippy about even the inkling of such actions. I am not a lawyer and I don't want to meet theirs. YMMV

You need to send Apex a certified letter requesting they disconect your system and reason for the disatisfaction and if they do not repond then follow up thru your states attorney general or consumer protection division. just disconnecting with out reason is a bad move.

To completely shut down the system, first unplug the transformer from the wall outlet. Next open the master control panel cabinet. Inside you will find a backup battery about the size of a small brick. There are two wires connected to the battery. Remove either one. The system will then be completely dead.

Notes: This will also disable your fire protection if it is part of the alarm system. Also, this does nothing to discharge you from any contractual obligations you may have.

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be completely dead.

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be completely dead.

And if you follow the above that was written by an utter and complete asshole, and your contract says that you're not suppose to touch the equipment, you just might be libel for paying off the balance of the monitoring contract now, with penalties, such as lawyers and court fees.

Yep... tampering with alarm equipment while still under contract... Not recommended...

It's not "tampering." He wants to disconnect his own system. That won't change the payment terms. However, it also won't get him out of the contract. I made that clear in my first response.

Hi All,

Thanks for all the advice. Let me state again that my contract ended in May of 2008, so I have no contract to finish out if I piss Apex off. As far as I'm concerned, there is no contract any more, it's month to month now, and Apex is not honoring my request to discontinue their service. I did fax them a letter yesterday stating that my contract ended in May, and that I faxed them a letter on 6/17/08, which they acknowledged receipt of, and they told me they would honor when I called them to confirm they received it. They did however say I need to give 30 day notice to discontinue service, and that they will use my faxed letter as my request to end service in 30 days from the day I faxed it, which brings us to 7/17/08. I even asked if I have to do anything in a month and they said "no, it will be all taken care of". I also asked them to stop charging my credit card of any charges from 7/18/08 on, or I will continue asking my credit card company to dispute the charges. I also asked for immediate disconnection on their end. The Apex @$$holes even re-charged my card with late fees. I advise no one to ever get service from these @$$holes. I will unplug the cord and d/c the battery later today. Thanks.

He wants to disconnect his own system. Providing him with detailed instructions on exactly how to do that would be viewed as "tortious interference" by companies like Brinks, ADT, Sonitrol, Monitronics, etc.

"Although the specific elements required to prove a claim of tortious interference vary from one jurisdiction to another, they typically include the following:

- The existence of a contractual relationship or beneficial business relationship between two parties.

- Knowledge of that relationship by a third party.

- Intent of the third party to induce a party to the relationship to breach the relationship.

- Lack of any privilege on the part of the third party to induce such a breach.

- Damage to the party against whom the breach occurs"

Source:

=BF=BDThat won't

So ..... you .... (being of the same ilk as the piece of slime former president of this nation) .....to you ....

The definition of tampering depends upon what the definition of .... is ...is.

Well then is sounds as if you now own the equipment ( that is if it originally was an outright sale rather than a lease) and you are within your rights to disconnect the equipment.

However .......... if you should choose to use the equipment for a local alarm system, in it's present programed condition, you will probably find .... or it is possible that every time the system trips, it will eventually go into a trouble condition because it can't get through to central station. In a perfect world, Apex should program the system for a local alarm, because the system is now yours and you should be free and able to use the system normally. And....for their purposes, and if for no other reason, the system should be programed for local use so that it doesn't call their receiver every time you set it off.

Hi,

It appears you may be a victim of the fake Apex, an outfit run out of Utah.

For more information on them and their questioned business practices, do a search for Apex Alarm, or Apx Alarm, at RipoffReport.com. Amazing how many folks have posted their complaints.

Also, you might want to check with BBB.org, and see why Apx Alarm no longer has a satisfactory rating.

Even more interesting, check out AlarmSales.org.

Here is the real website ApexAlarm.com with even more information.

Hope you get your refund... but don't hold your breath.

BTW, what is the date of your original agreement, and what state are you in?

Best,

APEX ALARM "The real and genuine Apex Alarm, Since 1966." A service of 911 Inc. Berkeley CA

DK1000 wrote:

Nope. Tortious interference requires proof that the defendant induced the contracting party to breach. The gentleman already plans to end his relationship with a company he considers unworthy of hius business. There's nothing in law preventing me or you from telling him how to do what he already plans to do.

ge

=EF=BF=BDThat won't

You only know what the OP has told you.

So you don't really know if you are providing him with a way to break his contract or not. And obviously, as is usual with a slime bucket like you, ethics doesn't even come into the picture.

I'm in Cleveland, Ohio, and the contract was signed on 5/19/05, and the contract states "This Agreement shall continue for an initial term of three (3) years, unless earlier terminated pursuant to the provisions hereof, and shall thereafter automatically renew on a month- to-month basis, unless either party gives proper written notice of cancellation to the other party at least thirty (30) days prior to the end of the initial term. During any renewal period, Customer may cancel this Agreement upon thirty (30) days proper prior written notice." Apex told me that fax was an acceptable way to cancel, and between that and my subsequent phone call, they have everything they need, including my password to prove my validity.

It sounds like you're only on the hook for a small amount. I'd pay for one month's service and note on the check that the agreement is being cancelled. Include a notice of intent to cancel and send it via certified letter. In the meanwhile, disconnect the system so they can't go in and screw it up.

Actually, my cancellation should have effectively taken place on or about July 17 or July 18. I faxed APX last week again, explaining the situation, that they have been billing me, and I have not been using the system (STAY and AWAY), and asked them to d/c me on their end. I haven't heard anything back yet, so being the end of the month, about an hour ago I pulled the AC plug and disconnected the battery as recommended. I forgot about the GSM backup and went and d/c'ed the battery to that a few minutes ago. About 5 minutes later, APX calls me and said they got a tamper signal (which shows they still had me active on their end), so I gave her my password and told her what was going on, that my service was supposed to end in July. So she said she would email the right department for me that I d/c'ed it myself on my end and that I explained that I was still being billed for a service I wanted d/c'ed in July.

All I had was GSM cell backup service, no landline support as I don't have landline service. A question: If I plug the AC back in, but none of the batteries, especially GSM, I should be able to use the chime function and the alarm locally? With no landline and the GSM battery unplugged, I assume the alarm can't alert APX, and I'm assuming the GSM needs the battery inside it's box to function, not the AC? Thanks again everyone for the help.

Actually, my cancellation should have effectively taken place on or about July 17 or July 18. I faxed APX last week again, explaining the situation, that they have been billing me, and I have not been using the system (STAY and AWAY), and asked them to d/c me on their end. I haven't heard anything back yet, so being the end of the month, about an hour ago I pulled the AC plug and disconnected the battery as recommended. I forgot about the GSM backup and went and d/c'ed the battery to that a few minutes ago. About 5 minutes later, APX calls me and said they got a tamper signal (which shows they still had me active on their end), so I gave her my password and told her what was going on, that my service was supposed to end in July. So she said she would email the right department for me that I d/c'ed it myself on my end and that I explained that I was still being billed for a service I wanted d/c'ed in July.

All I had was GSM cell backup service, no landline support as I don't have landline service. A question: If I plug the AC back in, but none of the batteries, especially GSM, I should be able to use the chime function and the alarm locally? With no landline and the GSM battery unplugged, I assume the alarm can't alert APX, and I'm assuming the GSM needs the battery inside it's box to function, not the AC? Thanks again everyone for the help.

Actually, my cancellation should have effectively taken place on or about July 17 or July 18. I faxed APX last week again, explaining the situation, that they have been billing me, and I have not been using the system (STAY and AWAY), and asked them to d/c me on their end. I haven't heard anything back yet, so being the end of the month, about an hour ago I pulled the AC plug and disconnected the battery as recommended. I forgot about the GSM backup and went and d/c'ed the battery to that a few minutes ago. About 5 minutes later, APX calls me and said they got a tamper signal (which shows they still had me active on their end), so I gave her my password and told her what was going on, that my service was supposed to end in July. So she said she would email the right department for me that I d/c'ed it myself on my end and that I explained that I was still being billed for a service I wanted d/c'ed in July.

All I had was GSM cell backup service, no landline support as I don't have landline service. A question: If I plug the AC back in, but none of the batteries, especially GSM, I should be able to use the chime function and the alarm locally? With no landline and the GSM battery unplugged, I assume the alarm can't alert APX, and I'm assuming the GSM needs the battery inside it's box to function, not the AC? Thanks again everyone for the help.