I recently gave a system to a friend of mine for his home. It's a Napco P1632. He decided to have it monitored so he called EMG, a local outfit. They sent a salesman out. The guy told my friend that the Napco system is non-standard and that no central station in the country can monitor it. Then he tried to get him to sign a lease for a "better" system.
My friend called me while the salesman was still there and told me what he was saying. I said, "Throw him out of the house. He's a liar." The sales guy gets on the phone with me and tries his nonsense line. I told him I've been in the business over 30 years and that he needs to take a hike.
As my friend threw him out, he kept insisting that no one could monitor the system. Just for fun, my friend called Bob Campbell's favorite firm and asked if they can monitor a Napco P1632. "Of course we can. Would you like to make an appointment...?"
I contacted the firm Jim recommended and they will have it taken care of in a couple days when I walk him through the programming. Somehow I don't think the boys down at EMG are happy about me. :)