We've been using Nextira for the past few years. Since the purchase by Blackbox, they're sticking to the letter of the service contract (we'll get back to you within 3 days) instead of the idea of service (if you've got a problem, we'll get back to you as fast as you need). I'm looking for a new vendor to provide service and support on a small Option 11C system with CallPilot and Symposium.
Any recommendations?
We're in the Chicago area.
Sorry, Chicago I can't help you on the other hand N.J. I could help you out. I'll check around, maybe you could try Brookside Technologies I heard they picked up some of the Nextira business.
Steve,
Service is not a problem. There are a lot of vendors in Chicagoland. The question might be, do you want a parts replacement or replacement and labor maintenance agreement? How big is your call center? What feature of voice mail are you using? How old is your system, and finally, are you using or planning to use VoIP?
If you need a list of qualified vendors I've still got mine. Drop me a line.
Mike Murray.
Steve wrote:
After november ask AT&T for CPE help.
I know that Shared Technologies has a Chicago office that services our Novi, MI site. They've never been a problem to work with and have been taking on a lot of the Nextira customers, at least in the Northeast.
Steve wrote:
If you get a chance, I'd love a copy of your list.
snipped-for-privacy@gmail.com
THANKS.
murray wrote:
I just spoke to them. We'll be getting together in the next couple of weeks. Thanks.
Michael Andrews wrote:
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