In article , email@example.com (Walter Roberson) writes: | In article , Dan Lanciani wrote: | :In article , snipped-for-privacy@BradReese.Com (BradReeseCom) writes: | | :| End of software support for the Cisco 2501 and 2514 models: | :| April 30, 2005 | | :So are you saying that when a product hits one of those end dates Cisco | :disables the ability to order documentation under the corresponding | :SMARTnet contract (while continuing to charge for support)? | | Cisco usually wouldn't have allowed you to buy SmartNet extending | past the End Of Software Support date.
Interesting. They certainly don't seem to have made that check for me.
| If I recall correctly, you indicated that you recently renewed | for 3 years.
Correct. My renewal date was 4/30/2005. I renewed for 3 years. [I note the coincidence...]
| If so, and if you made the vendor aware that it was | for the 2501, you can probably get a refund, since they weren't | supposed to sell support that extends past the deadline.
Ok, first of all it is a 2503. I mentioned the 2501 only because it uses the same boot ROM. So if what you are saying is correct it appears that Cisco should not have let me renew *last* time let alone this time.
I'm not sure what you mean about making the vendor aware. I have had this contract for 10+ years and I deal directly with Cisco. Each time the renewal date approaches Cisco sends me a letter and then starts calling. Depending on the operational state of their service center tool (it has had its ups and downs over the years that it has existed) I then either receive a written quote or an online version. The quote includes the model number and serial number of my router. I can't see any possible way that they could not be aware of the model since they are generating the quotes. This time the quote for 3 years was ~$900. I generated an online purchase order and Cisco then invoiced me directly.
Given that I appear to be paying for support that does not exist the notion of a refund is certainly appealing. But I'm also still interested in the original issue. Has Cisco really set things up to prevent documentation (and other "upgrade") orders under a contract because one of the end-of-support dates has passed? Doing that while still soliciting for renewal of the contract seems questionable at best.
Dan Lanciani ddl@danlan.*com