I have a CICS 7.0 with a Call Pilot 3.0. I'm trying to figure out how to make calls on the customer service line route the way we want.
When call comes in on Line 1 - it should ring 4 times at extension 100 (also the General Delivery Mailbox number), then ring to extension 108. If no one answers, it should then drop the caller into the General Delivery mailbox.
I do not want this line to be picked up by the AA. I want it to route the caller without using the Call Pilot.
Is this possible? How can I accomplish this?
Many Thanks.