In our mulit pbx environment we are having a problem in using the Reply and Call Sender function in our Call Pilot Desktop messaging. If the user is not in the same pbx as the CallPilot Server 1002, reply and call sender do not work. We are a Groupwise environment. Does anyone have any input?
We,,, I don't have CallPilup, but if you could confirm that the multiple mail systems systems are networked together. As far as CallSender, I'll bet the senders number is in the message "envelope" but are there restrictions on your CallPilot transfering you to the outside telco network and dialing the number of the sender? - or is there a prefix required in front of the callers number, such as a leading "9,1" or whatever that must be added?
Well we are not trying to reply or call an outside number it is the internal number in our other pbxs connected with TIE T-1s that we are trying to reply or call. However we did try to call an external number and the call does not go through either. It only seems to "reply" or "call sender" on phones in the same pbx as the CallPilot server.
The "reply" requires the systems to be networked together - specific voice mail networking....not only TIE lines between PBXs
The Call Sender is based on the Caller ID of the message. That caller ID may not exist if the TIE lines are just T1 generic TIE lines. You can see the same thing CallPilup sees by looking at your phone display. What you see is what CP wants to dial unless it has been told to do otherwise. You can add various prefix/dial codes to solve some of thoe issues in many cases
Also, your test to dial an external number. If you could do it, everyone else could and you would be the free phone company some weekend, and the bill would be about $5,000 - maybe more. No buts, .