I have a Avaya Partner 5 ACS with Automated Attendant (AA) with voice mail. Currently, the AA answers, the user selects the option and is transferred to the extension. If the extension doesn't answer, it is forwarded to voice mail. All is working fine.
I would like to have the extension forward to all phones in the office prior to going into voice mail. Is this possible? If so, what are the steps?
Thanks in advance for all help.