We have a Meridian Option 11 C mini. I have agents logged into the queue but when I call the DN, my call goes to the on-hold message.
They dont have the MSB activated and I cann call their personal DN.
I'm not sure where to start with researching this.
Thanks for any help with this.
Laura
What are your LD 23 settings for the Queue?
See below. I have found out that the users are not logging out at night. What is the diff between the MSB LOG OUT and just LOG OUT??
TYPE acd CUST 0 ACDN 3908
TYPE ACD CUST 0 ACDN 3908 MWC NO DSAC NO MAXP 20 SDNB NO BSCW NO ISAP NO AACQ NO RGAI YES ACAA NO FRRT 5 FRT 6 SRRT 6 SRT 30 NRRT FROA NO CALP POS ICDD NO NCFW 3906 FNCF NO FORC NO RTQT 0 SPCP YES OBTN NO RAO NO CWTH 1 NCWL YES CWLF 2 CWLW 4 BYTH 0 OVTH 2047 TOFT NONE HPQ NO OCN NO OVDN IFDN OVBU LNK LNK LNK LNK EMRT MURT 4 RTPC NO STIO TSFT 20 HOML NO RDNA NO LABEL_KEY0 NO NRAC NO DAL NO RPRT YES RAGT 4 DURT 30 RSND 4 FCTH 20 CRQS 100 IVR NO OBSC NO OBPT 5 CWNT NONE
MEM AVAIL: (U/P): 655276 USED U P: 342594 67089 TOT: 1064959 DISK RECS AVAIL: 1152 ACD DNS AVAIL: 292 USED: 8 TOT: 300 REQ
00 = UNIT 00 = IDLE (3904 LOG IN ) 01 = UNIT 01 = IDLE (3904 LOG IN ) 02 = UNIT 02 = IDLE (3904 LOG IN ) 03 = UNIT 03 = IDLE (3904 LOG IN ) 04 = UNIT 04 = IDLE (3904 LOG IN ) 05 = UNIT 05 = IDLE (3904 LOG IN ) 06 = UNIT 06 = IDLE (3904 LOG IN ) 07 = UNIT 07 = IDLE (3904 LOG IN ) 08 = UNIT 08 = IDLE (3904 MSB LOG OUT) 09 = UNIT 09 = IDLE (3904 MSB LOG OUT) 10 = UNIT 10 = IDLE (3904 LOG IN ) 11 = UNIT 11 = IDLE (3904 MSB LOG OUT) 12 = UNIT 12 = IDLE (3904 LOG OUT) 13 = UNIT 13 = IDLE (3904 LOG OUT) 14 = UNIT 14 = IDLE (3904 LOG OUT) 15 = UNIT 15 = IDLE (3904 LOG OUT) 16 = UNIT 16 = UNEQ
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