I upgraded to the new ZoneAlarm free version the other day and it wouldn't hold any settings. After resetting my computer, it always came back up without any programs listed in the Programs section, and it always reverted to the other default startup settings. I tried uninstalling and reinstalling the prior ZA version, as well as a system restore, but that didn't fix it.
Finally I tried uninstalling then deleting the old remnant directory in Program Files. I also selected a different method when it asks, during installation, whether you want it to be preconfigured for your browser. Previously I said no, but this time I said yes. Now it seems to hold settings but I'm not confident about it.
I've been using Zone Alarm 4.5 with XP for years... with no problems. I also upgraded a few months back and basically ruined my system...so I uninstalled the newer version and went back to 4.5 . Now all is well.
ZoneAlarm not retaining its settings, regardless of version, usually indicates a corrupted database. Here is a "generic" set of instructions for refreshing/rebuilding a corrupt ZoneAlarm database:
[Please note that this will remove your program permissions and Local Zone settings, so you may want to make note of them. However, re-establishing them is a simple process. You will be prompted again for program access for all the applications that you use to access the local network or Internet.]
- Step 1. Open the ZoneAlarm program, go into the Overview Preferences tab and turn off "Load ZoneAlarm at startup".
- Step 2. If you are running Windows 95, 98, ME, or 2000, reboot your system into either Safe Mode or to a Command Prompt. The method is determined by your OS, but most systems will boot into safe mode by either pressing F8 at the beep or holding the CTRL key during bootup. You should now have no ZoneAlarm processes running on your system.
- Step 3. Open the Internet Logs directory (in 95/98/ME this will be "C:\\Windows\\Internet Logs", in NT and 2000 it will be "C:\\Winnt\\Internet Logs", in Windows XP it could be either of these folders), where you will find a file named "iamdb.rdb" and a file named after your computer with the ".ldb" extension. Delete both of these files. If "backup.rdb" exists, delete it also.
- Step 4. Make sure that you EMPTY your Recycle Bin BEFORE rebooting back into normal mode.
- Step 5. You will need to start ZoneAlarm manually. (Click "Start," "Programs," "Zone Labs" and either "ZoneAlarm" or "Zone Labs Security"). ZoneAlarm will start up again with a fresh database. Each program should ask for access again if the files were properly deleted.
- Step 6. Be sure to RECHECK the "Load ZoneAlarm at startup".
Hmmmm not sure of the issue. I use it with XpPro/sp1 and 2 on many systems with no issues. Don't have Home but I'm pretty sure others are using it on Home with no issues. One thing to note, I do seem to remember reading of others having issues with installing earlier versions after installing some of the 5.xxx versions and then uninstalling it. I never read them too closely as I have never loaded any v 5.xxx versions because of issues. I think it tool some registry cleaning to get the 4.5 version to install correctly.