Hi I have installed Cisco VPN client on my PC to connect to my company's network. The IT guy installed for me just like he usually does. However, when I try to establish a connection the PC spontaneously reboots during tunnel negotiation: i get a blue screen and it goes so fast that i do not have time to read before the pc is rebooting. We tried connecting via cable, wireless, UMTS, nothing worked. The IT guy does not know and i desperatly need to connect to the network for an urgent project. Could somebody help please?
PC reboots when negotiating tunnel
Jan 13, 2006
3 Replies
Hello,
which PC do you have (e.g. Dell), which OS (e.g. XP SP1), and which VPN client version ? Can you see anything in the Event Viewer of your machine ?
Regards,
snipped-for-privacy@solutionfinders.nl
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We've got answers !
Post the specifics of your PC - OS version and patches and what version of Cisco VPN client is being used.
There are a number of known BSOD bugs:
Sev Bug ID & Title Found-in Version Fixed-in Version Status 2 CSCdu43043 client causes win98 2nd ed. to crash with token ring adapter 3.0(1) 3.0(3.B), 3.5(0)REL Resolved 2 CSCdy69001 Windows 2000 and XP blue screens with 3.6 version of client 3.6(1) 3.6(3)REL, 3.7(1)REL, 3.7(2)REL, 4.0(0)REL Resolved
2 CSCdx89079 Blue Screen passing http data when ZoneAlarm is installed 3.6(64) 3.5(3)REL, 3.6(0)REL Verified 2 CSCdy62397 Blue Screen after running an overnight dial/hang test with Sygate 4.0(5) Verified 2 CSCef45028 Win XP blue screen with sygate personal firewall 4.0(2), 4.0(4), 4.0(5) 4.6(2.11) Verified 3 CSCdv81538 Blue Screen on XP when Reinstall Client with BlackIce on PC 3.5(82) 3.5(3)REL, 3.6(0)REL Verified 3 CSCdz32947 Enabling Cisco Stateful Firewall causes one machine to blue screen 3.6 3.6(3)A, 4.0(0)REL Resolved 3 CSCea29015 CVPNDrv.sys can cause windows IO Manager pool corruption 3.6 3.6(3)C, 4.0(0)REL Resolved 3 CSCea35561 802.1x EAP-TLS and CVPN Client crash the PC 3.6(3) 4.0(3)REL, 4.0(3)B Resolved 3 CSCsa57346 VPN Client driver fails to pass MS HCT 4.6(1) VerifiedUpgrade to the latest Cisco VPN client.
If problem persists, then open a case with the Cisco TAC.
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