I have been a Verizon DSL customer for over two years now and it has worked very reliably. I am currently subscribed to their 768K/128K offering. About 6 months ago I requested to be upgraded to their
1.5MB/384K offering, at which time they told me that I could not be upgraded do to the fact that we had long loop length's in our neighborhood with readings over 16,000 feet from the CO. My residence showed a reading of 16, 203 feet. When I spoke with a Verizon technician in our area about this, he said the actual footage to the crossbox from the CO that feeds our neighborhood was actually only about 7000 feet, with my residence only being about 10,000 feet. The extra cable footage was do to bridge taps, loading coils, etc.
Recently my next door neighbor ordered and installed Verizon DSL. I assisted with the installation and was surprised to discover his download speed was 1.4MB! When I called Verizon to inquire as to how he was able to get the high speed offering, they said it was because his residence was over 2000 feet closer to the CO, even though our houses are only about 25 feet apart and our dial tone is fed out of the same pedestal! When I asked how I could get my loop length reduced to be within the same range as my neighbors, they told me it couldn't be done as there was no procedure for that type of request, and that the 768K offering was the fastest I could get at this time.
I can understand from a business standpoint why Verizon wouldn't automatically reduce loop lengths where its possible, but is there a number I can call to make a special request to have them look into this? Just doesn't seem fair that my neighbor and I pay the same monthly charge for our DSL service but he gets twice the speed :)
Thank you in advance for your time and assistance.