I spent an hour on the phone with technical support yesterday, only to be told they could not help me.
I'm experiencing an intermittent problem that happens several times a week, for hours at a time. I can connect to the Verizon DSL service with no problems, but when I ping an IP address, I will see50-75% packet loss, and/or timeouts. No mail can be downloded. Web pages can be found, but will not load. Verizon help desk runs a "line check," and asks me to verify that I am connected, but can not explain the problem. Then, a few hours later, everything is working fine.
Can anybody explain what is happening, or suggest who at Verizon I should be speaking with? We are about ready to give up and switch to cable modem.