laptop won't connect

We have four computers connecting via our Netgear router. Two are connected via cable and two laptops via wireless.

Now one of the will connect to the home network (in that I can access the shared files on the other pcs etc) but won?t connect to the internet. I?ve checked and triple checked the settings and they seem fine. I gave up and set up a new wireless network and the other laptop connected without any problems at all but again this one just won?t.

I changed the IP to a static IP address with no success, I?ve turned off the firewall.

Any ideas?

Reply to
ME&YOU
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for the problem laptop....

what operating system ? what are these settings on the problem laptop ? IP address gateway address DNS servers

what are the same settings on the other computer that works ?

Reply to
ps56k

Can you ping the internet?

Start>run>cmd>ping

formatting link

Reply to
seaweedsl

Give better details when asking questions, for a start?

Try this, type "ipconfig /all" on a machine that works, and then on one that doesn't. Besides the IP address, all other information should be the same. If they're not, well, that's certainly going to be part of the problem.

Post the ipconfig info. That and make/model of the equipment being used.

Reply to
Bill Kearney

The OS on machine that connects is Vista Business, on one that doesn't it's XP. The router is Netgear RangeMax

On machine that connects, settings are:

IP 192.168.0.4

IPv4 Subnet: 255.255.255.0

Default gateway 192.168.0.1

DNS settings obtained automatically

On machine that doesn't connect, settings are:

IP 192.168.0.25

Subnet 255.255.255.0

Default gateway 192.168.0.1

DNS: 4.2.2.2

Alternate 4.2.2.1

Reply to
ME&YOU

The IPConfig on the pc that's NOT connecting is: Microsoft Windows XP [Version 5.1.26001 (C) Copyright 1985-2001 Microsoft Corp. :\\Documents and Settings\\Denise>ipconfig/all indows IP Configuration Host Name . laptop Primary Dns Suffix Node Type . Unknown IP Routing Enabled . No WINS Proxy Enabled . No thernet adapter Local Area Connection: Media State . Media disconnected Description . Broadcom 440x 10/100 Integrated Cont oller Physical Address . 00-14-22-99-F4-E8 thernet adapter Wireless Network Connection: Connection-specific Description DNS Suffix . : . Dell Wireless 1370 WLAN Mini-PCI Car Physical Address Dhcp Enabled IP Address Subnet Mask Default Gateway DNS Servers . 00-14-A4-79-07-66 No . 192.168.0.15 . 255.255.255.0 . 192.168.0.1 . 4.2.2.2 4.2.2.1

:\\Documents and Settings\\Denise>_

On the one that WILL connect it's Administrator. C:\\Windows\\system32\\Cmd.exe Host Name ............................ : Ray-PC Primary Dns Suffix ............... Node Type ................................. : Hybrid IP Routing Enabled................... : No WINS Proxy Enabled................... : No Wireless LAN adapter Wireless Network Connection: Connection-specific DNS Suffix . Description ......................... :Intel(R) PRO/Wireless 3945ABG Network Con section Physical Address.................... :00-1F-3C-13-3C-8C DHCP Enabled. . . ...... :Yes Autoconfiguration Enabled ......... :Yes Link-local IPv6 Address ........... :feBO::186b:7011:a7a8:a635z10(Preferred) IPv4 Address......................... :192.168.0.4(Preferred) Subnet Mask ......................... :255.255.255.0 Lease Obtained...................... :07 May 200816:01:05 Lease Expires ...................... :10 May 200816:01:05 Default Gateway .................... :192.168.0.1 DHCP Server ......................... :192.168.0.1 DHCPv6 I A I D .................... :167780156 DNS Servers ......................... :192.168.0.1 NetBIOS over Tcpip.................. :Enabled

Ethernet adapter Local Area Connection:

Media State ......................... : Media disconnected Connection-specific DNS Suffix . : mfg.ie.dell.com Description ......................... : Broadcom 440x 10/100 Integrated Controller

Physical Address..................... : 00-1D-09-C9-4E-38 DHCP Enabled. . . ...... : Yes Autoconfiguration Enabled ......... : Yes

Tunnel adapter Local Area Connection* 6:

Connection-specific DNS Suffix . Description ......................... : Teredo Tunneling Pseudo-Interface Physical Address..................... : 02-00-54-55-4E-01 DHCP Enabled. . . ...... : No Autoconfiguration Enabled ......... : Yes IPv6 Address......................... :

2001:0:d5c7:a2ca:3077:1e65:3f57:fffb(Pref erred) Link-local IPv6 Address ............ : fe80::3077:1e65:3f57:fffbz8(Preferred) Default Gateway ................... NetBIOS over Tcpip................... : Disabled

Tunnel adapter Local Area Connection* 7:

Media State ......................... : Media disconnected Connection-specific DNS Suffix . Description ......................... : isatap.mfg.ie.dell.com Physical Address..................... : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . ...... : No Autoconfiguration Enabled ......... : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . Description ......................... : .(9BAEIBC2-1D7F-42F8-9C4A-2FOBSDAF7 BOB) Physical Address..................... : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . ...... : No Autoconfiguration Enabled ......... : Yes Link-local IPv6 Address ............ : 192.168.0.4z12(Preferred) Default Gateway ................... DNS Servers ......................... : 192.168.0.1 NetBIOS over Tcpip................... : Disabled

Reply to
ME&YOU

as you've probably already noticed - your DNS is screwed up - checkmark the "obtain automatically" like on the one that works.... It looks like the router is acting as a DNS proxy, so the DNS address will/should point to the router -> 192.168.0.1

Reply to
ps56k

So should I change the DNS settings on the one that doesn't work from

4.2.2.2 to 192.168.0.1
Reply to
ME&YOU

I would try that - if the other is working.... or checkmark the "obtain automatically"

The 4.2.2.2. is a valid address - but not sure if it's to be used as your DNS server -

-- Target Name: vnsc-bak.sys.gtei.net IP: 4.2.2.2 Date/Time: 5/7/2008 12:36:36 PM to 5/7/2008 12:37:16 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP] 1 42 0 0.0 10 23 11 adsl-70-232-163-254.dsl.emhril.sbcglobal.net [70.232.163.254] 2 42 2 4.8 10 26 11 dist2-vlan50.emhril.ameritech.net [68.22.72.67] 3 41 0 0.0 10 24 11 bb2-g9-0.emhril.sbcglobal.net [151.164.94.164] 4 41 0 0.0 11 23 11 ex2-p9-0.eqchil.sbcglobal.net [151.164.42.141] 5 41 1 2.4 11 207 26 Te-3-2.Chicago1.Level3.net [4.68.110.197] 6 40 0 0.0 11 23 12 ge-11-2.core1.Chicago1.Level3.net [4.68.101.164] 7 41 1 2.4 11 17 12 vnsc-bak.sys.gtei.net [4.2.2.2]

Reply to
ps56k

Now compare that to the settings on the one that IS connecting. From the other messages it would appear there's a DNS problem. When in doubt, configure non-working systems in manner that matches working ones. From other messages it would appear the first difference is the DNS info. An "ipconfig /all" on the working PC should show you what it's using for this. It's set for automatic DNS based on DHCP (which is fine). Setting your wireless PC to this same setting would be a good first step.

Then run the ping command on the wireless PC. See if it can ping the wired PC's IP address. See if it can ping the gateway. Then ping a website (like

formatting link
from the wired PC and make a note of the IP address. Ping that address from the wireless PC.

Then try using tracert.exe on the wireless PC. Use the IP address of the pinged www server. See if it makes enough hops to get out.

-Bill Kearney

Reply to
Bill Kearney

Then run the ping command on the wireless PC. See if it can ping the wired PC's IP address. See if it can ping the gateway. Then ping a website (like

formatting link
from the wired PC and make a note of the IP address. Ping that address from the wireless PC.

Sorry but how do I do that?

Reply to
ME&YOU

STFW?

ping 1.2.3.4 (where 1.2.3.4 is the desired IP address or domain name of a server)

Reply to
Bill Kearney

Open a command prompt and type

ping

formatting link

or whatever site you need.

Reply to
Mark McIntyre

Thank you all. By changing the DNS to 192.168.0.1 it's now connecting.

Reply to
ME&YOU

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