Help With Netgear Router. (Snapfish and Outlook Express)

I am a gamer. I have wireless Xbox LIVE and it works great with my Netgear Range Max 10x Speed Wireless Router. I am able to browse the internet just fine. My problem is with my parents email (Outlook Express) and my dad's Snapfish account. When they try to go onto Outlook, all images are displayed as red X's. Yes I have checked Outlook's security settings. Also, when my dad tries to up load images to Snapfish, it automatically says it failed. Doesn't load AT ALL. When I try to go to start, connect, (My internet connection) it says remote computer did not respond. Error 678. How do I fix this? Please help me. Thanks.

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