I am pissed off with my current ISP -- Time Warner Road Runner -- they cut back on technicians and now I have to wait one week for appointment. I checked with Verizon DSL -- they they established new policy that email address must be alphanumeric. I can understand that in every company can sit very powerfull idiot that cannot comprehend that email address is very personal and people/companies want very specific name -- but it is a disgrace that in Verizon there is no even one smart person that could explain to this powerful idiot the meaning of email address. Anyway -- what other options with decent ISP we have in NYC? Any recommendations?