Pat,
I just got a call from Jeff Wellemeyer, who is the CTO for Easy411.
Here is the scoop. They did indeed buy Easy411. There are different access numbers for the service. When I complained, they tested it not using the same access number that I used and found it to be working.
I had escalated it and it landed on Jeff Wellemeyer's voicemail. He investigated further and found that our access number to Easy411 is indeed not working.
He says they have not billed for Easy411 service for the last several months so no one should have been improperly charged for the service. When I asked him when the service would be restored, he said that he hoped it would be restored someday later today.
Regards,
Fred Atkinson