A few months ago, I purchased a Linksys 3102 VOIP ATA. This box allows me to connect an analog phone and a regular PSTN external line to my IP based switch. Many people use this with asterisk. I use it with another free PBX software called freeswitch
Ok, dead hardware. Still under the 1yr warranty. I call Linksys and start going through the support tree. Turns out this device is not supported in any way for end-users. No matter who I talk to, I am told to contact my reseller. Problem is... I purchased this from someone on ebay. The thought that I had to go through an authorized reseller just for warranty support never crossed my mind.
Ok, lesson learned. I'll not buy any more Cisco/Linksys/Sipura hardware for my own personal use. I'd suggest you do the same. If by chance you have any idea how to get this serviced under the 1yr warranty they claim to have I'm all ears.
-Rupa Schomaker
***** Moderator's Note *****Buyers in the "secondary" market take risks in return for the discounts they receive. You chose to buy from Ebay, but (apparently) you didn't think of the ways that the seller might have been maximizing his profit - in your case, by selliing OEM hardware without OEM support.
You are, of course, entitled to boycott Cisoc or anyone else, but let's not pretent you're entitled to relief from the manufacturer when they sold the device to an "OEM" with the expressed understanding that the OEM would provide support. You're umbrage would be better directed at the Ebay merchant who sold the item to you.
Caveat Emptor!
Bill Horne Temporary Moderator
(Please put [Telecom] at the end of the subject line of your post, or I may never see it. Thanks!)